Episode Summary
As a human behavior scientist, workers’ compensation strategist, and professor, Dr. Claire Muselman brings one incredibly honest conversation about people, pain, and purpose to the podcast. Recorded live in Des Moines, Dr. Claire shares how growing up in the foster care system helped shape her mission to make people feel seen, heard, and valued, and that she’s never felt shame about sharing her story. She explains why people respond to how they feel before what they know, why “soft skills” are a business strategy, and what leadership should require, accountability, respect, and the courage to speak up. Dr. Claire shares what the next generation wants in their careers, why the insurance industry needs a new message, and what we owe to the young mentees watching us. Her closing advice is simple: always choose empathy over anger, establish what you want, and relentlessly pursue it.
Meet Dr. Claire muselman
Dr. Claire Muselman is a human behavior scientist, workers’ compensation strategist, keynote speaker, and Professor of Practice at Drake University. She serves as Chief Operating Officer of WorkersCompensation.com, where she works at the intersection of insurance, leadership, communication, and the injured worker experience. Known for making behavioral science practical and energizing, Dr. Claire helps organizations rethink how people experience claims, workplace systems, and human connection. Her work centers on human-centered strategy, better conversations, and measurable outcomes for employees, employers, and insurance professionals.
bound & determined℠ midwest live is pRESENTED BY WESTFIELD
Westfield is a property and casualty insurance company with more than 175 years of helping people protect what matters most - and a long tradition of creating spaces for women to connect and build community. Westfield believes that when women share their experiences and champion one another, they can inspire lasting change across the insurance industry. Learn more about Westfield.
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